They read all these details back to me to confirm, then took my credit card info and said they had a high volume and it may be a few weeks, but they would call me back.įive more weeks passed and I still hadn't heard back, so I called them. They went over my options, and I opted for a pawprint stone with custom engraving (my cat's name and birth/death year), fur cutting, and a group cremation. My baby died on July 5th and I was told to expect a call within a few days. This is a huge aftershock from the pandemic, and not the business' fault entirely, they will have to, like other businesses, have to focus on hiring and retaining employees, especially those that take time to train for all their job duties. If you are reading this, I'm so sorry for your loss. I really appreciate the fact that they did so. *update* I felt the need to change this review, they reached out and made a effort to make things right. I completely understand the high volume issue, I completely understand the staff shortage issue, but why is it impossible to tell the owners/pet parents what is happening/going on instead of keeping us completely in the dark. We are still mourning, and I feel that we can't even have any closure bc she's still out there, God knows where?! Called back after 10 days, now they are saying she will be ready in a other week. ![]() Someone finally called back and said she would be ready in 10 days. I called a week later, as they hadn't called to give us our options yet, had to leave a message after many unanswered rings. Our baby girl died 7/3/21, Vista Veterinary Hospital said that Regency Sacramento would be taking her to be cremated. We are forever grateful to the professional, loving care we received here. We appreciate everything they did to help Jones and us. It is very obvious that everyone at Regency genuinely cares about their clients. The ashes and memorial items came back to us within two weeks, and we smile every time we see Jones's paw prints in the stepping stone. We were never rushed or made to feel like we needed to hurry up. ![]() We were able to sit with Jones in a very nice family room and say our last goodbyes. Angelina made us feel right at home, was very sympathetic to us in our time of need, and lovingly treated our kitty like he was her own. The care we received from Kelly, Angelina, and the other folks at Regency was exceptional, and far superior to the other places we have worked with. We have had pets all of our lives so have also worked with several after-life care companies over the years. We decided to bring him to Regency for his after-life care, and it was an amazing experience. We had to say goodbye to our kitty, Jones, recently.
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